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Outlet Manager / Supervisor 


Job Description

  • To ensure that the café outlet operates in compliance with the Company’s Standard Operating Procedures (SOP) and to participate in development of operational procedures so as to maintain and acquire new customer base.

  • To supervise and perform cashiering function. To be able to make recommendations, perform up-selling or cross-selling.

  • To prepare and submit daily sales report to Head Office and bank-in sales money.

  • To supervise and perform kitchen & bar stations (including washing of dishes) in compliance with the Company’s Standard Operating Procedures (SOP).

  • To comply with NEA requirements over personal & food hygiene and safety, and to maintain the ‘A’ rating by NEA.

  • To ensure the high standard for customer service, get feedback from customers, attend to customers’ complaint or feedback and do service recovery.

  • Responsible for planning of staff duty roster and deployment of other staff when duty roster is disrupted due to staff absence or lateness.

  • To ensure good housekeeping, and cleanliness & tidiness of premises including toilet (if any).

  • To monitor the stock level for all food, condiments and beverages among others, and to maintain its minimum stock level.

  • Responsible for On-The-Job Training for new & existing staff in compliance with the Company standards.  This involves the evaluation of staff on a regular basis;         -Service standards                                       -Product knowledge                                     -Safety and hygiene requirements.

  • Perform SWOT analysis and to make recommendations for future F&B promotions.

  • Responsible for all administration work and HR-related issues, including:                -To make recommendations for staff internal promotion or salary review.            -To enforce discipline and ensure that all staff observes the Company’s Code of Conduct and to carry out disciplinary actions in accordance with HR recommendations and procedures.            -To prepare petty cash reimbursement.

  • Any other ad-hoc task as and when assigned by the Management.


  • Possesses at least a Diploma, equivalent or higher

  • Minimum 5 years of relevant working experience in Managerial level

  • Sales driven

  • Knowledge in cost and inventory management

  • Ability to multi tasks

  • Positive attitude and willing to learn

  • Possesses strong leadership skills to lead and motivate the team

  • Excellent communication and interpersonal skills

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